Privacy policy

Overview

This privacy policy explains how GigTunes collects, uses, shares, and protects personal data when you visit our website, contact us, create an account, place an order, upload project files, or use our services.

What data we may collect

• Contact details: Such as your name, email address, and other information you provide when contacting support, creating an account, or placing an order.
• Account details: Such as login details, account preferences, order history, saved project information, and communication preferences.
• Order and project details: Information you provide during checkout and project delivery, such as selected services, package choices, references, notes, deadlines, revision requests, and communication about your project.
• Uploaded files: Audio files, stems, reference tracks, project files, notes, and related materials you upload or provide so we can deliver the requested services.
• Payment and billing information: Payment status, billing details, invoices, transaction references, and payment method information. Full card details are processed by our payment provider and are not stored by GigTunes.
• Usage data: Basic information about how you use the website, such as pages viewed, actions taken, and general interaction data, typically through analytics tools when enabled.
• Technical data: Such as IP address, browser type, device information, operating system, approximate location, log data, and security-related information.

How we use your data

• Provide our services: To process orders, review your project details, deliver audio services, manage revisions, and provide final files.
• Customer support: To respond to questions, provide updates, resolve issues, and communicate about your orders or account.
• Payments and administration: To process payments, create invoices, manage refunds, prevent payment fraud, and keep business records.
• Security: To protect our website, accounts, orders, uploaded files, and systems against fraud, misuse, unauthorized access, and technical issues.
• Improve GigTunes: To understand website performance, improve user experience, optimize our services, and develop better features.
• Marketing: To send relevant updates, offers, or service information where allowed by law or where you have given consent.

Legal bases for processing

Where applicable, we process personal data based on contract necessity to provide our services, legitimate interests for security and business improvement, consent for optional analytics or marketing, and legal obligations such as tax, accounting, or compliance requirements.

Uploaded audio and project files

Files you upload are used to deliver the services you request, such as mixing, mastering, vocal production, track editing, revisions, and final delivery. We do not use your uploaded files for unrelated purposes without permission.

Sharing data with third parties

We may share limited personal data with trusted service providers that help us operate GigTunes, such as hosting providers, file storage providers, payment processors, analytics tools, email delivery services, security tools, and customer support systems. These providers may only process data as needed to provide their services.

Payment providers

Payments may be processed by external payment providers. GigTunes may receive payment confirmations, transaction references, billing details, and payment status updates, but full payment card details are handled by the payment provider.

Cookies and similar technologies

We use cookies and similar technologies to keep the website reliable, improve performance, remember preferences, understand usage, and, where enabled, measure marketing campaigns. For more details, see our Cookie policy.

International transfers

Because GigTunes may serve customers worldwide and use international service providers, personal data may be processed outside your country. Where required, we rely on appropriate safeguards to protect your data.

Data retention

We keep personal data only as long as needed to provide our services, manage orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods may vary depending on the type of data and the purpose of processing.

Security

We take reasonable technical and organizational measures to protect personal data, account information, uploaded files, and project materials. However, no online service can guarantee complete security.

Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data. You may also have the right to data portability and the right to withdraw consent where processing is based on consent.

Children

GigTunes is not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us.

Changes to this privacy policy

We may update this privacy policy from time to time when our website, services, legal requirements, or data practices change. The latest version will always be available on this page.

Contact

If you have questions about this privacy policy or want to exercise your privacy rights, contact us at support@gigtunes.com.